# Discord bot

The Tip4Serv bot allows you to give roles to your donors, send them a private message and send a message in a channel.

To **add your Discord server**, follow the steps in [MY SERVERS](https://tip4serv.com/dashboard/my-servers)

{% hint style="info" %}
To configure the roles and the messages to send to customers see [this section](https://docs.tip4serv.com/store-setup/server-commands) 
{% endhint %}

## Bot troubleshooting

If the bot does not work please read the information below.

### Why members not receiving their Discord role after purchase?

Tip4Serv bot need permission to give a role to a member, it must be above the role to be given.

Go to your **Discord server settings** and simply **drag the Tip4Serv bot role above the other roles** as below:

<figure><img src="https://2187496599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrJFlpzFF4M0XjvFfIMsk%2Fuploads%2Fn7Jppzr96ntK452toe2t%2Fezgif-1-1fb9e43ae9.gif?alt=media&#x26;token=1db5033a-ab62-4d7b-9bb0-e733d80d08eb" alt=""><figcaption><p>Roles settings</p></figcaption></figure>

### Why are the messages not sent in the chanel?

Tip4serv bot must have permission to post messages to a channel on your server.

Edit channel, go to Permissions and **add Tip4serv.com bot in the ROLES/MEMBERS list**

<figure><img src="https://2187496599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrJFlpzFF4M0XjvFfIMsk%2Fuploads%2FKLmNt55ciemLtcQMiBuD%2Fezgif-5-9b24a420e3.gif?alt=media&#x26;token=3c48073b-e4ec-4073-b819-3f365e34d0cc" alt=""><figcaption><p>Channel permissions</p></figcaption></figure>

### Check bot permissions

Be sure to give the following permissions to the Tip4Serv bot:&#x20;

* Manage Role
* Manage Server
* Send Message
* Embed Links

<figure><img src="https://2187496599-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrJFlpzFF4M0XjvFfIMsk%2Fuploads%2FK8MH0X2fd2yhjwNYTpTp%2Fezgif-5-1506963e66.gif?alt=media&#x26;token=0971f617-443d-4a8b-9c5d-7abf25b81730" alt=""><figcaption></figcaption></figure>