Troubleshooting

Custom domain troubleshooting

On this page we'll walk through some of the most common issues that folks run into when setting a custom domain, and explain how to solve them.

Why I have this error: ERR_SSL_VERSION_OR_CIPHER_MISMATCH?

This error appears because the certificate does not have authorization to be issued.

At certain hosting providers you must add 2 additional CAA records in your DNS:

0 issue "pki.goog"

0 issuewild "pki.goog"

Example from Hostinger.com

Once done, deactivate then reactivate your custom domain in CUSTOM DOMAIN.

If you still have the error 24 hours later deactivate then reactivate again. DNS can take time to propagate.

Why i have this error: Error 1014 CNAME Cross-User Banned

This issue may occur after several configuration errors during the setup of a DNS CNAME record. To resolve this, please follow these steps:

• Deactivate your domain in Custom Domain settings.

• Click Save.

• Reactivate your domain.

If the problem persists, please contact our support team for further assistance.

Why I have an invalid SSL error when I go to my store?

Note that you must wait at least 1 hour for your SSL certificate to be created. If you still have the error, you have misconfigured your DNS CNAME.

To test your DNS click on the DNS CHECK button in CUSTOM DOMAIN.

Why my custom domain not redirect correctly?

You have misconfigured your DNS see Configuring DNS