# Troubleshooting

On this page we'll walk through some of the most common issues that folks run into when setting commands, and explain how to solve them.

<details>

<summary>Why are commands not working on my server?</summary>

Make sure the commands you use work in your server's console. Type them into your RCON console and see if you receive the items or money.\
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**If it does not work:** or if you get an error, the command is not compatible with the console, in this case check if this plugin or script offers console compatible commands.\
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**If it works:** you have misconfigured your orders in [MY PRODUCTS](https://tip4serv.com/dashboard/my-products)\
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**Here are examples of correct commands**

Give money for Fivem

`giveaccountmoney {fivem_live_id} bank 5000`

Give a group on Rust

`oxide.usergroup add {steam_id} vip`

Give a group on Minecraft

`lp user {minecraft_uuid} group add VIP`

**Please read the documentation of the Tip4Serv plugin carefully.**

</details>

<details>

<summary>Why sometimes players don't receive their products in game?</summary>

Some commands do not work if the **player is offline**. If the command requires the player to be online select **"Do only if player is online"** in your commands editor.

</details>

<details>

<summary>Why Tip4Serv plugin says Unauthorized IP?</summary>

You receive this message because your server has changed ip since the first connection of your server to Tip4serv.

You can update your IP in [MY SERVERS](https://tip4serv.com/dashboard/my-servers) by clicking on the **edit** button.

If you host your server yourself and you have a dynamic IP, we advise you to rent a server from a professional.

Server IP is checked when your server communicates with Tip4serv API for security reasons.

</details>

If you need help, feel free to [contact us](https://tip4serv.com/contact).